Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

1. Email us at support@alurestudios.com with your order number and the reason for your return.
2. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to:
Alure Studios
5621 Southwest 41st Street
West Park, FL 33023
786-779-2731

Sale items

Sale items cannot be returned.

Exchanges

The fastest way to get a different size or item is to return the item you have. Once your return is accepted, place a separate order for the new item. Limited-run pieces may sell out, so we cannot guarantee that a replacement will be available.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged, or not what you ordered, contact us right away at support@alurestudios.com so we can look into it and make it right.

Refunds

We will let you know once we have received and inspected your return, and whether your refund has been approved. If approved, your refund will go back to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@alurestudios.com.

Contact us

Questions about returns? Email support@alurestudios.com or call 786-779-2731.